§ 21-14. Customer service planning.

(1)

Affirmative customer service plan required. Each franchisee shall develop an affirmative plan for measuring customer satisfaction; identifying best practices in delivery of customer service; internally assessing the organization's response to customer demands; and translating those assessments into customer-driven quality improvements. Each franchisee holding a franchise as of the effective date of this chapter shall provide the plan to the city within ninety (90) days of the passage of this chapter. A person who receives a franchise after the effective date of this chapter shall provide a plan within ninety (90) days of the effective date of its franchise.

(2)

The city manager may cooperate with franchisees to assist in the development of the customer service plans.

(Ord. No. 2000-134, § 1, 1-2-01)